Home / FAQ’s


Where do you ship to??

We deliver to most countries.

We’re based in the UK, so if you’re from overseas then your order may take just a little longer to get to you.

How much does delivery cost??

We deliver to most countries.

UK delivery costs £2.50. International delivery is £5

Do I need to register to shop with you??

No you don’t. But if you’d like to all you need to do is add a password during checkout. Then when you shop with us next time (we really hope you will!) then your delivery address will already be there in your account so it’ll be super-quick for you.

What payment types do you accept??

We accept Paypal, Visa Credit and Debit cards, Mastercard and American Express. Our business name is CuddlePlush and will appear on your records.

Once your funds have been received we will ship your goods.

Can I get a refund if I need to??

Of course. Just email us first with details of what you need to return and why and we’ll get back to you with return instructions.

You’ll need to pay for the postage cost for any returns unless we instruct you otherwise. Our email address is [email protected]

What should I do if there is a problem with my item??

Just email us and let us know what’s wrong and we’ll sort it out for you. Our email address is [email protected]